The five hidden traps in decision making – and how you can avoid them

Being a strategic leader isn’t easy. Every day you’re faced with multiple decisions, knowing that a single mistake can damage both your company’s fortunes and your own. These choices can also have a serious impact on team morale, with studies showing that poor managerial decision making is the number one reason for employees handing in their notice. Meanwhile, scientific research has revealed several psychological traps hardwired into our brains can affect the decisions we make. So let’s look at these pitfalls and how you can avoid them. 1. Sticking with the status quo and the fear of upsetting the balance People inherently fear change. Either consciously or subconsciously, we don’t want to upset a perceived balance in business or life. [...]

By |September 6, 2018|Categories: Entrepreneurship, Leadership, Training|0 Comments

Decision making and information flow: The keys to powerful strategy execution

Congratulations. You’ve devised a brilliant new business strategy with clear goals and objectives, and the only way is up right? Not necessarily. Executives and managers frequently spend a lot of time forming the master plan but almost none making sure their employees follow through. Indeed, Harvard Business Review (HBR) cited research which surveyed over 125,000 people in more than 1,000 companies, which found that even those who do attempt to guide their employees through strategy execution, place emphasis in the wrong places. What gets left out? Decision-making and information flow. Usually, when companies fail to execute their strategy, the first thought the management team has is to restructure. But research shows that the foundation of great strategy execution starts with deciding [...]

By |August 7, 2018|Categories: Entrepreneurship, Leadership|0 Comments

5 ways your strategy execution is letting you down (and how to solve it)

A sound strategy is the key to business success. Without it, we flounder and fall short. Because it’s the plan of action your business needs to grow in a manageable and sustainable manner. It’s setting out what you intend to do (and not do) in order to build your company’s market value, enhance its commercial standing and increase its revenue and profits. It gives your business direction and the means by which you intend to move in that direction. In short, it’s the reality check you need to turn a dream, an idea, a vision into a viable business. Most companies have a strategy in place, but forget to pay attention to the execution of that strategy. With studies showing [...]

By |June 25, 2018|Categories: Entrepreneurship, Leadership|0 Comments

‘All the feels’ – connecting with your customer’s emotions to build a powerful brand

How important is customer experience? Very important, according to a 2016 report from US research and advisory group Forrester Inc. Nearly three quarters of businesses point to improving customer experience as their top priority. It’s great that so many firms have switched on to this topic, but not everyone is up-to-speed on what it means or why it’s important. For one thing, it’s easily confused with ‘customer service’, which is a much bigger issue. Author Colin Shaw describes customer experience as ‘a blend of an organisation’s physical performance, the senses stimulated and emotions evoked… intuitively measured against customer expectations across all moments of contact’. In other words, customers are always watching, judging, and remembering. In doing so they’re forming emotional [...]

By |December 13, 2017|Categories: Customer Service, Leadership|0 Comments

From courage to commitment – the five Cs that make a great leader

Leadership is a fascinating, complex and multi-dimensional subject. What makes a great leader? How do great leaders inspire people? And how does this all come together to enable people to build great organisations? These questions have fuelled debate for centuries, between philosophers, academics and business practitioners. But whether you consider leadership a skill, a character trait, a behaviour, or a process, there’s no denying its ability to make or break a company. Your employees’ thinking patterns, emotional responses and business conduct will often depend on the actions of an influential few – and that power can be harnessed for better or for worse. The pillars of leadership So let’s take a look at the five fundamental pillars of leadership, and [...]

By |November 15, 2017|Categories: Customer Service, Leadership|0 Comments

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